Frequently Asked Questions
Everything you need to know about NotBot, from setup to troubleshooting.
Getting Started
How does NotBot know when someone wins?
You log into Whatnot inside NotBot on your computer, and it watches your stream and picks up every auction win and giveaway automatically. Nothing extra to set up.
Do I need my phone and my computer?
Yes. Sell from your phone or iPad like you normally do. NotBot runs on your computer alongside your show, printing labels as buyers win.
What do I need to use NotBot?
A Whatnot seller account, a thermal label printer, and a Mac or Windows computer. We recommend removable labels so they peel off cleanly without leaving residue. Currently supports Whatnot only.
How fast is setup?
Under 5 minutes. Download the desktop app, connect your printer, and choose your label size. You're ready to sell.
Does it work on Mac and Windows?
Yes! Both Mac (including M1/M2/M3/M4) and Windows (10 and 11).
Printing & Labels
What printers work?
If your computer can print to it, NotBot can use it. We recommend a USB thermal printer for the best experience, but network and Bluetooth printers work too.
What label sizes can I use?
2x1", 1x3", 2x3", and 4x6". You can customize how your labels look with the Label Designer. We recommend removable labels so they peel off cleanly.
What are the three print modes?
"Every Item" prints a label for each win, great for tagging individual items. "Buyer Only" prints one label per buyer. Stick it on a box and toss their items in as they keep winning. "Every Item + Buyer" does both at once so you can tag items and sort by buyer.
How do I print a label for every item a buyer wins?
By default, NotBot is set to "Buyer Only" mode, which prints one label per buyer. To print a label for every win, open Settings and switch to "Every Item" or "Every Item + Buyer" if you want both item labels and box labels.
Do I need two printers?
Nope, you only need one printer. Some sellers use a separate printer for small labels and large ones, but you can easily swap label rolls on a single printer and NotBot works with any printer your computer can see.
Does NotBot print shipping labels?
No. NotBot prints small organization labels during your show so you can sort items by buyer as you go. You still generate your shipping labels through Whatnot or your preferred shipping software after the show, but NotBot makes that part much faster because everything is already organized.
When do labels print? Do I have to wait until after my show?
Labels print in real time as soon as someone wins. NotBot helps you organize and prep your packages while you're still live, saving you all that work after the show.
Features
How do buyer numbers work?
The first person to win gets #1, the next gets #2, and so on. If the same buyer wins again, they keep the same number the whole show. New show, numbers start over.
Can I change how my labels look?
Yes! NotBot has a Label Designer where you can move things around, change sizes, and make your labels look the way you want.
How do updates work?
NotBot updates itself automatically. You'll always have the latest version without doing anything.
Troubleshooting
Why can't my camera or microphone work inside NotBot?
NotBot is designed to run alongside your live stream, not replace your streaming device. You should still go live from your phone or iPad like you normally would. Just log into your Whatnot account inside NotBot on your computer, and it will watch your stream and pick up winners automatically.
NotBot can't find my printer. What do I do?
NotBot can only see printers that your computer has already recognized. Try printing a test page from another program first to make sure your printer is working. Then in NotBot, go to Settings > Printer and click the Refresh button. If it still doesn't appear, fully quit NotBot and reopen it. On Mac, make sure you have the official printer driver from the manufacturer installed.
Why are my labels printing crooked or misaligned?
This usually means the label size selected in NotBot doesn't match the actual labels in your printer. Double-check that the size in Settings matches your physical labels (e.g., 4x6"). You can also fine-tune the layout using the Label Designer.
The download or installation failed on Windows. What should I do?
This is almost always Windows Defender or another antivirus blocking the install. If you see a blue pop-up saying "Windows protected your PC," click "More info" then "Run anyway." If you have a third-party antivirus, check its quarantine list and mark NotBot as safe.
Billing & Plans
Can I cancel anytime?
Yes. $30/month, no contract, cancel whenever you want.
How does the 7-day free trial work?
You get full access to all features for 7 days, and your card is not charged when you start the trial. After the trial ends, the $30/month subscription kicks in. No contract, cancel anytime.
Support
What if I need help?
Email us at support@mellowstate.com. We're happy to help you get set up.